Q: How do I pay?
A: We currently do bank transfers through PayPal only.
Q: What if the product I receive is not what I ordered?
A: Please contact us immediately through the contact page of the website,
and we will make arrangements with you for your product to be swapped for
the correct product.
Q: What if the product I ordered is faulty?
A: Please contact us immediately through the contact page of the website,
and we will make arrangements with you for your product to be returned. If
after inspection the product proves to have a genuine manufacturing defect
we will offer you a refund, or with a replacement product of the same value.
The costs of freight are to be covered by the customer unless it is genuine
manufacturing defect.
Q: Where does LoserKids.com.au accept orders from?
A: We are currently accepting orders from Australia only
Q: How will I know if my order is confirmed?
A: If you provided a valid email address during the Checkout process, you will receive two emails after your order is placed. The first confirms the details of your order. The second email notifies you your order has shipped.
Q: How can I track the status of an order placed online?
A: If you are a registered member, you can sign on and view all orders that you have placed historically. When you click into your recent order you will see tracking info if available.
Q: Can I purchase or redeem a Gift Certificates online?
A: Coming Soon....
Q: What if I place an order and LoserKids.co.id doesn't have the item in stock?
A: While LoserKids.com.au makes every attempt to only offer product for sale that is in stock, occasionally our customers will place an order for item that are out-of-stock. Out-of-stock items will be removed from your original order total and any in stock items will be shipped to you. We will offer some products available for 'pre-order'. Items available for pre-order will be flagged and noted on the product page, on this page we will provide an estimated estimated shipping dates.
Q: How are the products shipped?
A: We ship domestically through Australian Post
Q: How can I find out how much it costs to ship my order?
A: The easiest way to calculate your shipping costs is by going through the checkout process. We calculate shipping based on weight and the shipping destination.
Q: When is my order shipped?
A: Orders placed at LoserKids.com.au are typically processed and shipped within 24-48 hours (shipping resumes Monday for weekend orders). Once an order has processed, delivery time depends on the chosen shipping method. No Saturday or Sunday deliveries on orders shipped via UPS.
Q: Can I ship to an adress different from my billing address?
A: Yes, We can ship to any address you'd like. You'll have that option available at checkout.
Q: Why isnšt everything on loserkids.com available on loserkids.com.au
A: The simple reason is that Australiašs online retail market is a long way
behind that of the USA. Loserkids.com was a pioneer of online retail for the
music/action sports market in 1999, almost 10 years later the Australian
online retail market is still struggling to get support from many vendors.
Loserkids is once again pioneering online retail for the music/action sports
market, this time with the launch of loserkids.com.au . If there is a
product/brand that you really like
Please email us at australiasupport@loserkids.com . Repeated emails requesting
specific brands will help us show them that there is a demand for their
product online.
Q: Are there any returns/refunds?
A: No, Pick your sizes carefully!
Q: How are the shoes sized?
A: All our shoe sizing is based on the US sizing chart
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Q: I want my order before Christmas, when do I need to get my order in?
A: If you want to have you order by Christmas 2008, we will need to receive your order by midnight 18th of December 2008.
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Q: Can I get involved?
A: Not yet, We are in the process of creating an affiliate/street team program. Please join our mailing list to be kept informed of news and upcoming events.
